GoWith Shipping Policy

ESER LLC ("we" and "us") is the operator of (https://gowithsocks.com) ("Website"). By placing an order through this website, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

2. Shipping Costs

Free 2-day delivery on all domestic orders over $50. For orders below $50, we send with 2-day shipping as well, but there is a $6 shipping cost. All items are shipped from Wayne, NJ. Handling time is maximum 1 business day. For international orders, shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.


3. Delivery Terms

3.1 Transit Time - Domestic
In general, domestic shipments are in transit for 2 business days.

3.2 Transit time - International
Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.

3.3 Handling Time
Orders placed before 02 PM - EST are dispatched the same day, otherwise, within the next business day. Our warehouse in Wayne, NJ operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

3.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been shipped.

3.5 P.O. Box Shipping
ESER LLC will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

3.6 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.

3.7 Items Out Of Stock
If an item is out of stock, we may cancel and refund the out-of-stock items and ship the rest of the order.

3.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can perform an investigation with the carrier.

4. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

5. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

6. Duties & Taxes

6.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website.

6.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and ESER LLC encourage you to be aware of these potential costs before placing an order with us.

If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to ESER LLC at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

7. Cancellations

If you change your mind after placing an order, we are able to accept cancellations. However, if the order has already been shipped out, we cannot cancel it.

8. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

8.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

8.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

9. Customer service

For all customer service enquiries, please send an email us to info@gowithsocks.com or call us at +1 (551) 455 35-44.